Terms & conditions

Central Asian Bridge is a service offered by Tolkun Lojistik Limited Şirketi, Hasanpaşa Mah. Ahmet Rasim Sok. No: 64 34722, İstanbul, Türkiye. The service is carried out in collaboration with a number of partners and subcontractors. Tolkun Lojistik only act as a forwarder in the operation.

All services rendered are subject to the General Conditions of the Nordic Association of Freight Forwarders (NSAB 2015). Under these conditions our liability for loss of, deterioration of or damage to goods is limited to SDR 8,33 per kg and our liability for delay is limited to the amount of the freight, but not exceeding SDR 50.000 per order. NOTE special conditions for certain product groups. In connection with storage, the freight forwarder’s total liability for damage is limited to SDR 500.000 for any incident of damage occurred (clause 27). Special attention is directed to the stipulations that claims against the freight forwarder are statute-barred after one year (clause 30) and that the lien on goods (clause 14) applies to both current and previous claims. Claims for freight etc. must be honoured regardless of the terms of delivery under the contract of sale or freight agreement (clause 10).
Rate subject to final approval from relevant authorities (such as road- and metropolitan police, road authorities, electricity power stations, etc.), and final dimensions of cargo. Excludes extra costs due to poor road or site conditions, removal and re-installation of street furniture’s and police escort. All such costs, if demanded and/or necessary, will be for transport buyers account according to bill with actual costs we receive.

The customer is responsible to provide the complete information about the final consignee, financial owners of the company, the owner of the goods and cargo description.

The customer is responsible for ensuring that the information is correct and is liable to Tolkun Logistics for damages and losses caused by incorrect information.

Please note that if handled cargo/units/parcels/products are in any way related to EU or the US sanctions list or related to companies and/or persons who are listed on sanctions lists, they are immediately cancelled, and all processes related to are stopped.

Tolkun Logistics has a road transport liability and a freight forwarder´s liability insurance. The customer shall himself see to the sufficiency of his insurance cover.

NSAB 2015 is the Nordic regulations used by the freight business, which regulates the relationship between forwarder and shipper. It also defines the rights, responsibilities and obligations of the parties.

Insurance

Tolkun Logistics has all necessary and required transport liability and a freight forwarder´s liability insurances. The customer shall himself see to the sufficiency of his own insurance cover.

We recommend each customer to check that hold a cargo insurance that cover any loss in case of damages or loss of cargo.

Please be aware that our responsibility for loss, damages etc. are limited according to international treaties and rules such and not limited to; The CMR law, The Warszaw Convention and the International Sea Law.

Receipt of goods procedure

Loss/damage apparent upon reciept

Examine the goods immediately on delivery. In the event of apparent damage or shortage make a reservation on the Delivery Note stating nature and cause of loss or damage.

In case of apparent loss/damage always make a reservation on the Delivery Note/Consignment Note.

This reservation is to be followed up by a written claim by letter, fax, or e-mail.

Loss/damage not apparent upon reciept

When delivery is made by container please immediately examine if locks and seals are intact.

If the container has been damaged, or seals are broken or missing this must be noted on the Delivery Note.

Shortly hereafter the content of the container must be checked. If the goods are damaged a written notice stating the cause and extend of loss or damage must be given to the carrier.

If the loss/damage was not apparent at the time of delivery a written notice must be given to the carrier within the below mentioned time limits:

Truck/rail 7days from delivery
Vessel 3 days from delivery
Air 14 days from delivery

If the time limit is exceeded, it can be difficult for the consignee to prove that the loss/damage occurred during the period of insurance whilst in the custody of the carrier.

It is also pertinent to give notice within the time-limits to secure recourse against the carrier and by such action to minimize the net claim.
If the consignee fails to comply with the time-limits, the burden of proof shall be adopted by the insured.

Duty of Insured

If the loss or damage may result in a claim under the insurance, it is the duty of the insured to take any necessary measures to limit the claim.

In case of damage please give immediate notice to your insurance company in order to arrange possible survey of the damaged goods.

Damage to refrigerated and frozen goods must be reported immediately regardless of the damaged amount.

Relevant claim documents to be send to your insurance company

Invoice
Bill of lading, CMR Waybill, AWB
Survey report (if any)
Freight Invoice
Correspondence regarding the claim
Original Insurance Certificate

COPY OF NSAB 2015 – ENGLISH

COPY OF NSAB 2015 – RUSSIAN